This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities.

Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills. They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

Licensing/Regulatory Information 

No licensing, legislative or certification requirements apply to this qualification at the time of publication.


The course is delivered of 52 weeks with 4 x 10 weeks terms and 12 weeks of holidays

Entry Requirements


Packaging Rules

Total number of units = 12 

6 core units  plus 6 elective units,

Core units 

BSBCRT411 Apply critical thinking to work practices

BSBTEC404 Use digital technologies to collaborate in a work environment

BSBTWK401 Build and maintain business relationships

BSBWHS411 Implement and monitor WHS policies, procedures and programs

BSBWRT411 Write complex documents

BSBXCM401 Apply communication strategies in the workplace

  • BSB40120 Certificate IV in Business (Cyber Security)
Always contact your trainer at first ( their contact details have previously been sent to via your SMIC email account) or you can contact SMIC for support via: Email Telephone 9744-1356